Sunnyside Nursing Home

Location: Sunnyside Nursing Home

Contract Value: £456,000

Start Date: 29 November 2017 – Ongoing

Contact: Victoria Casciello – Registered Manager

Email: Snhmanager@trustworth.co.uk

Phone: 01753 790839

Overview:

Sunnyside revised its care strategy in 2022 to accommodate high-dependency service users. This significantly increased the demand for qualified agency staff, which strained internal resources.

HTR Response:

• Requested and used a two-week lead time to scale operations
• Temporarily paused onboarding of new clients to focus on Sunnyside
• Increased pay rates to ensure retention and consistency
• Provided support from HTR’s internal manager to oversee care delivery

Outcome:

• Client was able to admit high-dependency residents without disruption
• Agency staffing was stabilized and costs controlled
• NHS beds were freed by facilitating patient transitions
• Long-term care quality and staffing consistency were maintained