Privacy Policy
Last updated: 28 May 2026
HTR Care and Recruitment Limited, respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services, receive care or support from us, apply for a role, or work with us as a client, family member, representative, professional contact or candidate.
HTR Care and Recruitment Limited is a company registered in England and Wales. Our registered office is Belmont House, Belmont Road, Uxbridge, England, UB8 1HE. Our company number is 10821519. HTR Care and Recruitment Limited is registered with the Care Quality Commission for regulated home care services.
For privacy-related enquiries, please contact us at:
HTR Care and Recruitment Limited
Belmont House, Belmont Road, Uxbridge, UB8 1HE
Email: info@htrcare.com
Phone: 0203 004 8402
1. Who we are
HTR Care provides home care, domiciliary care, healthcare staffing support and related care services. This means we may need to process personal information about service users, family members, representatives, healthcare professionals, employees, job applicants, website visitors and business contacts.
When we decide how and why your personal information is used, we act as the “data controller” under UK data protection law.
2. Personal information we collect
Depending on your relationship with us, we may collect and use the following types of information:
Personal identification information
This may include your name, address, telephone number, email address, date of birth, emergency contact details and preferred method of communication.
Care and support information
Where you enquire about or receive care from us, we may collect information about your care needs, daily routines, mobility, medication, health conditions, personal preferences, family support, risk assessments, care plans and visit records.
Health and special category information
Because we provide care-related services, we may process sensitive information such as physical or mental health details, disability information, medication needs, religious or cultural preferences, dietary requirements, safeguarding information and other details needed to provide safe, respectful and personalised care.
Recruitment and employment information
If you apply for a job or work with us, we may collect your CV, employment history, qualifications, references, right-to-work documents, DBS information, training records, interview notes, availability, payroll details and compliance documentation.
Website and enquiry information
When you use our website or submit an enquiry form, we may collect your name, contact details, message, IP address, device information, browser type, pages visited and how you interact with our website.
Professional and business contact information
If you are a commissioner, local authority contact, healthcare provider, supplier or business contact, we may collect your name, role, organisation, contact details and communication history.
3. How we collect your information
We may collect information directly from you when you:
submit a contact form on our website;
call, email or message us;
request a care assessment;
become a service user;
apply for a role;
attend an interview;
provide documents for compliance checks;
communicate with our care team or office team.
We may also receive information from third parties where appropriate, such as:
family members or representatives;
healthcare professionals;
local authorities;
NHS services;
social workers;
previous employers;
referees;
recruitment platforms;
regulatory or safeguarding bodies.
4. Why we use your personal information
We use personal information for the following purposes:
To respond to enquiries
We use your contact details and enquiry information to respond to your questions, arrange consultations, provide service information and follow up where appropriate.
To assess and deliver care services
We use care and health information to assess needs, prepare care plans, allocate suitable carers, manage visits, record care delivery, monitor wellbeing and provide safe, person-centred support.
To protect safety and wellbeing
We may use personal information to manage risk, respond to emergencies, record incidents, support safeguarding processes and communicate with relevant professionals where needed.
To manage recruitment and staffing
We use applicant and worker information to assess suitability, conduct safer recruitment checks, verify identity and right to work, complete DBS and reference checks, manage training, allocate work and meet compliance requirements.
To manage our business operations
We use information for administration, invoicing, record keeping, quality monitoring, complaints handling, audits, staff supervision, regulatory reporting and service improvement.
To improve our website and communication
We may use website usage information to understand how visitors use our site, improve website performance, measure marketing activity and make our content more useful.
To meet legal and regulatory obligations
We may use personal information where required by law, regulation, safeguarding duties, employment law, health and social care requirements, tax rules, accounting obligations or requests from authorised bodies.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
Contract
Where we need to use your information to provide care services, manage employment, process applications, or take steps before entering into a service or employment agreement.
Legal obligation
Where we need to use your information to comply with legal, regulatory, employment, tax, safeguarding or health and social care obligations.
Legitimate interests
Where we have a legitimate business or service interest, such as responding to enquiries, managing operations, improving services, maintaining records, protecting our organisation, or communicating with professional contacts.
Vital interests
Where we need to use information to protect someone’s life or respond to a serious health or safety risk.
Public task
Where we process information connected to commissioned care, safeguarding or work carried out with public authorities, where applicable.
Consent
Where we rely on your consent, we will ask for it clearly. You can withdraw your consent at any time.
6. Special category data
Some information we process is more sensitive, including health, care, disability, safeguarding, religious or cultural information. This is known as special category data.
We only use special category data where we have a lawful basis and an additional condition under UK GDPR, such as:
providing health or social care;
safeguarding individuals;
meeting employment, social security or social protection obligations;
protecting vital interests;
establishing, exercising or defending legal claims;
where you have given explicit consent, if consent is the appropriate basis.
We use this information carefully and only where necessary for safe, respectful and appropriate care or service delivery.
7. Children and young people’s information
Where we provide or support services involving young people, we may process information about children or young people where required for care, support, safeguarding, placement management, local authority communication or legal and regulatory compliance.
We treat children and young people’s information with particular care and only share it where necessary, lawful and appropriate.
8. Who we may share information with
We only share personal information where necessary, lawful and appropriate. This may include sharing information with:
family members or authorised representatives;
carers, care coordinators and office staff involved in your care;
healthcare professionals;
local authorities;
NHS bodies;
social workers;
safeguarding teams;
regulators such as the Care Quality Commission;
payroll, HR, accounting and legal advisers;
insurers;
DBS and background check providers;
training and compliance providers;
IT, website, email, CRM and secure record management providers;
emergency services where required;
other organisations where we are legally required to share information.
We do not sell your personal information.
9. How we protect your information
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These steps may include:
secure systems and password protection;
restricted access based on role and need;
staff training and confidentiality expectations;
secure document storage;
appropriate retention and disposal procedures;
use of trusted service providers;
monitoring and review of data handling practices.
10. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected, including to meet legal, regulatory, contractual, safeguarding, accounting and reporting requirements.
Retention periods may vary depending on the type of information. For example:
care records may be kept in line with health and social care record keeping requirements;
recruitment records may be kept for a limited period after an application, unless the applicant becomes a worker;
employee and worker records may be kept in line with employment, payroll, tax and regulatory requirements;
enquiry records may be kept for a reasonable period to manage communication and follow-up;
financial records may be kept in line with accounting and tax requirements.
When information is no longer needed, we will securely delete, anonymise or destroy it.
11. Cookies and website tracking
Our website may use cookies or similar technologies to help the site work properly, improve performance, understand visitor behaviour and support marketing or analytics activity.
Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to function, while others help us understand how the website is being used.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website works.
12. Marketing communications
We may contact you with service information, updates or relevant communications where we have a lawful basis to do so.
Where marketing consent is required, we will ask for your permission. You can unsubscribe or opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our emails.
We will not send sensitive care-related information through marketing communications.
13. International transfers
Some of our service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure appropriate safeguards are in place, such as approved contractual protections or other lawful transfer mechanisms.
14. Your data protection rights
Under UK data protection law, you may have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict how we use your information;
object to how we use your information in certain circumstances;
ask for your information to be transferred to another organisation in certain circumstances;
withdraw consent where we rely on consent.
Some rights may not apply in every situation, especially where we need to keep or use information for legal, regulatory, safeguarding or care-related reasons.
To make a request, please contact us at info@htrcare.com.
We may need to verify your identity before responding to your request.
15. Complaints
If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You can contact us at:
Email: info@htrcare.com
Phone: 0203 004 8402
Address: Belmont House, Belmont Road, Uxbridge, UB8 1HE
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we use personal information.
The latest version will always be available on our website.
17. Contact us
For any questions about this Privacy Policy or how we handle personal information, please contact:
HTR Care and Recruitment Limited
Belmont House, Belmont Road, Uxbridge, UB8 1HE
Email: info@htrcare.com
Phone: 0203 004 8402